As Arizona adapts to the realities of COVID-19, we want to assure our customers that appliance repair remains available while following strict safety protocols. Refrigeration and cooking appliances are essential, and we're committed to providing service without compromising anyone's health.
Our Safety Measures
Before the Appointment
- Technicians complete daily health screenings
- Any technician with symptoms stays home with pay
- We confirm customer health status before arrival
- Digital paperwork reduces contact
During Service Calls
- Technicians wear masks throughout the visit
- Gloves changed between each service call
- Hand sanitizer used before entering homes
- Equipment sanitized before and after each job
- We maintain distance when discussing repairs
Payment and Documentation
- Contactless payment options available
- Digital invoices sent via email
- No physical signatures required
What We Ask of Customers
To protect everyone involved:
- Please inform us if anyone in your household is ill
- Maintain distance from technicians when possible
- A mask is appreciated but not required
- Clear access to appliances before we arrive
Emergency vs. Routine Service
We're prioritizing calls based on urgency:
Emergency Priority:
- Refrigerator not cooling (food safety)
- Gas appliance safety concerns
- Complete cooking appliance failure
Standard Scheduling:
- Routine maintenance
- Minor issues not affecting function
- Cosmetic concerns
Virtual Diagnosis Available
For some issues, we can provide guidance remotely:
- Video calls to assess problems
- Troubleshooting support by phone
- Parts ordering for DIY-capable customers
Supporting Our Community
These challenging times affect everyone. We've implemented:
- Flexible payment options for affected families
- Discounts for healthcare workers
- Donations to local food banks
We're grateful for the trust Phoenix-area families place in us. We'll continue adapting our protocols as guidance evolves, always prioritizing safety while maintaining the essential services your home requires.
Contact us with any questions about our safety measures or to schedule service.
Jennifer Wilson
Customer Relations
Helping Arizona homeowners since 2012